A few weeks ago my GF and I spent a Saturday visiting a number of different furniture stores in the area looking for a dining room table and chairs. I had seen FF from my trip to Costco but never really thought anything about it…a co-worker gave me a heads up that I should definitely check it out due to selection, price and service.
When we arrived, Steven greeted us and told us to look around and he’d come find us shortly (just opening up the store). He tracked us down a few minutes later and walked with us through a couple of our choices. He was able to provide answers to our questions about prices and colors and when he wasn’t sure, he went and got the answers right away. We found a couple of items that we liked and told him that we would probably be back but had a few other stores to visit. He understood, didn’t give us the used car sales pitch and gave us his card in case we had any questions.
We came back later that day after comparing prices, quality and sales people….and purchased a great looking dining table and chairs. He told us it would be delivered and installed in 7-10 working days, which was fine with us. He called us in 6 business days and asked if they could come by and install the next day. Of course!!! Perfect timing!!
The delivery/install guys arrived on time, were very friendly and professional. They got the table put together quickly and correctly. they cleaned up all the packing supplies, etc and were on their way in no time!
Thank you to Steven and team…great experience! We will definitely be back for our next purchase and we will definitely recommend to our friends!
Jeff G, Burlingame